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SHIPPING
The vast majority of items on this site are shipped via United Parcel Service or Fedex Ground. Shipping charges will be calculated based upon the weight and size of the product you are purchasing and the geographic zone in which you live. All products sent UPS and Fedex Ground are fully insured. Because of their excessive weight and size, many items on this site cannot be sent express or next day air. Composters.com make every possible effort to (re)use recycled packaging materials collected from local businesses; unfortunately, we are not always able to control the type of packaging used by our 3rd party shippers. Please help close the loop by reusing, recycling or composting all packaging materials.
In some instances (like with overseas or lightweight packages), it might be necessary to send a product by Insured Parcel Post (USPS). Pallet and bulk orders are sent via common freight carrier. Please inspect all goods for breakage immediately upon receipt. For any shipment that is refused without prior notification, you will automatically be charged the full shipping charges. Sorry, but unless special arrangements are made, we cannot ship large items to PO Boxes.
DAMAGED GOODS
If an item is received damaged or broken, notify the shipper immediately, then contact our sales office so that we may remedy the situation. Please retain the tracting numbers and keep all damaged goods / packaging for later inspection by the shipper.
EXCHANGES
Composters.com will be happy to exchange within 30 days any product purchased on this site, provided the buyer covers the shipping charges. Please contact SALES with your exchange details.
RETURNS
To receive a prompt refund from Composters.com, items must be returned within 14 days of delivery, with shipping and insurance prepaid (sorry, no C.O.D's can be accepted). Unfortunately, the original shipping fees cannot be refunded. Before returning any item, you must first email RETURNS for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA# (which is valid for 14 days). Our shipping address is:
THE GREEN CULTURE
32 Rancho Circle
Lake Forest CA 92630
ATTN: Returns - RMA# _____
Bottled solutions, accelerants, books, and test kits that have already been opened, can only be returned for an exchange or credit. All products (unless noted on our site) are sold with the full manufacturer's warranty. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit. All returned items are subject to a 10-15% restocking fee (depends on the condition of the item). Returns must be sent via UPS, Federal Express Ground, Postal Service or any courier that issues tracking numbers and insurance. Be sure to email this tracking number to RETURNS. Please allow 5-10 days for credit.
DELAYS & BACK ORDERS
Most orders are processed the same day they are received. Products in stock are normally shipped within 24 hours, drop-ship items within 72 hours. If an item is out-of-stock, we can usually provide the buyer with a guestimate of availability. If shipment has been delayed for other reasons, we ususally notify customers so that proper delivery arrangements can be made. We do not normally process credit cards on back orders, unless it is part of a larger order; we wait until the item is read to ship before we charge your card. Though we make every possible effort to honor customer requests, we cannot always guarantee specific color choices with units that have several colors available.
REPLACEMENT PARTS
If the warranty does not cover replacement parts, or if it has expired, Composters.com can usually find or order parts for most of the products list on this site. Sometimes the pieces are available for free, other times there is a nominal charge. Please contact SALES for more information. In the body of the email, please specify what item is in need of repair and what specific parts are needed.
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 | © Composters. com™ A subsidiary of Green Culture Inc ® 32 Rancho Circle, Lake Forest CA 92630 for more info contact: Sales in the US: 800-233-8438 Int'l callers: 949-716-2000 fax US: 800-480-8270 fax Int'l: 949-360-7864 | |